By using our website you agree to comply with the following terms and conditions of use.

The content of the pages of this website is for general information and use only. It is subject to change without notice. We do not guarantee accuracy, timeliness, performance, completeness or suitability of the information materials found or offered on this website for any particular purpose. Such information and materials may contain inaccuracies or errors and we hold no liability for any such inaccuracies or errors to the extent permitted by law. It is your own responsibility to ensure that any products, services of information available through this website meet your specific requirements. You may request a sample of our products if in doubt.

This website may also include links to other websites. These links are provided for your convenience to provide you with further information. The present links do not mean that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Ownership and Copyright

This website contains designs and material which is owned by or licensed to us. This material includes but is not limited to, the design, layout, look, appearance and graphics. Any reproduction of part or all of the contents in any form is prohibited.

Return Policy

We are confident with the quality of our products and services. However, if you are not satisfied with a product please contact us within 7 days of receiving your order. Due to the personalized nature of our products, we cannot accept returns based on customer input errors such as typos, layout mistakes etc or if a customer changes their mind or is not happy with the colour. Due to varying printers and computer monitors, variations will occur between the design on a computer monitor and the actual finished and printed product. As a customer you accept the risk of such differences. It is the responsibility of the customer to ensure all text, photos and content are correct. Custom Printz does not take any responsibility for customer omissions or errors. Spelling and punctuation checks are the responsibility of the customer. We recommend using high resolution digital or scanned images on our photo/image upload products. Photos should be 300dpi to produce an optimal result. Low-resolution images of 250dpi or less will produce an inferior result. We print on varying products so images and colours may vary slightly from product to product. You must be the copyright owner of all images uploaded/supplied to Custom Printz. Custom Printz takes no responsibility for the files uploaded. By using this site, you agree to hold harmless Custom Printz for all costs, expenses, attorney’s fees or judgments resulting from any claims or lawsuit made against Custom Printz for any grounds claiming that the work produced violates any copyright or proprietary right of any person or entity.

Custom Printz reserves the right to reject any orders.

If there is a fault on our behalf, please accept our sincere apologies. If this does occur please make contact within 7 days of receiving your order and we will follow up with you with an appropriate resolution.

If you require changes to be made to your order and printing has commenced, a reprint charge of the total order amount will apply minus shipping costs.

Cancellations

Orders once placed via the Custom Printz website are considered final. Should you wish to add an item after placing your order and before it is shipped please contact our Customer Service team as soon as possible. Please note that we will not be able to refund your order should you wish to cancel or change it, however a store credit may be offered for future use.

Prices and Payment

Prices are in Australian dollars. Prices are subject to change without notice. Payment can be made by Secure online Credit Card processing. Full payment is required prior to the processing of your order. An invoice will be emailed to you once your order is placed.

Shipping

Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you through Australia Post. Full details of our current charges can be found on the FAQ page. Large or bulky shipments may not be subject to our standard shipping charges. In these instances, we will contact you with a shipping quote before dispatch of your order.

Your order will be delivered through Australia Post eParcel. The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au. Custom Printz does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required.

Your Data

When you create an account through our Web Site your data is stored on our secure server. You will receive newsletters and other promotional material from us, which you can opt out of by clicking ‘unsubscribe’ on a newsletter or contacting our Customer Service team. Your data will not be shared with any third party. More information regarding this is available in our Privacy Policy.