What are my shipping options?
We offer regular eparcel shipping or express eparcel shipping through Australia Post. We currently offer FREE shipping on orders over $300 Australia wide. Regular shipping is $9.99 and express shipping is $15. We also only ship Australia wide for now so no international shipping is offered.
How long will my order take?
Depending on the size and quantity of your product, we aim to have your product printed and shipped within 7 business days. If there is a large variation from this we will contact you as soon as possible. We ship via Australia Post and depending on your location the shipping time will vary.
If you need an order shipped earlier please select the express shipping option. Depending on your product we may be able to have it printed and shipped earlier for a $20 fee, if this is the case please contact us at firstname.lastname@example.org to discuss further.
What payment methods do you have?
We accept Visa and Mastercard.
Will my invitation package arrive assembled?
All products come separately, if you do order a range of products within a package suite you will need to assemble them yourself. This is for a couple of reasons, so no mistakes are made and so that products arrive to you safe and sound. If you have any questions regarding the assembly of your products please let us know by contacting us at email@example.com When using the belly bands we recommend using double sided tape.
What type of card will my products be printed on?
All products have the details of the cardstock next to the product image. If you are wanting to see the cardstock before making a full order please purchase a sample at your convenience.
How do I place an order?
Firstly select your desired design, use our personalization tools to enter and adjust the wording and details. We have designed the website so that any changes you make are reflected in the image of the product you are ordering. Please be careful to proof read and look for mistakes as this is the responsibility of customers. You may then proceed to add accessories prior to ordering and proceeding with payment. Please let us know at firstname.lastname@example.org if you have any questions.
You do not have a product in an invitation suite that I am wanting. Am I able to organize a customized product?
Yes we want you to have your dream invitation suite. Please contact us at email@example.com and we will work with you to produce the product you are wanting.
How can I order extra cards or product doubles?
When you are submitting your products and finalizing your payment you can create an account. The products that you order will remain in your account for up to 3 months. Should you need to order extra invitation cards or additional products you can do this from your account.
I am having difficulty inserting my photos
If you are having difficulty inserting or editing your photos please let us know at firstname.lastname@example.org and we can assist you, this will be an additional $20 charge.
How do I edit the text?
You simply need to click on the text box and start typing. The PDF image will change as you type to show you what the card will look like with your text. Please be careful to check for spelling and formatting errors as your cards will be printed as you order which means we do not check over spelling and editing formats. The text areas are labelled for your convenience with headings for you to follow.
Can I use a Wedding Invitation as an Engagement or Birthday Invitation?
Certainly, you will just need to adjust the headings and text areas and be careful to proof read and check for formatting errors.
Are the invitations and cards double sided?
When you select a product the images will show both the front and the back. Please be careful when inputting text to ensure you are typing in the correct section. As you type the text will be reflected in the image so you can see what side the writing is on.
Do envelopes come with my order?
Yes a standard envelope comes with your order, if you have upgraded your paper to metallic we suggest you also select the option to upgrade your envelope to match.
Should I order extra invitations as spares?
We suggest you order an additional 5 invitation cards for spares in case of guest changes or accidents.
What is your returns policy?
We are confident that you will be happy with our products and services. However, if you are not satisfied with a product please contact us within 7 days of receiving your product. Due to the personalized nature of our products we cannot accept return of products based on customer input mistakes such as spelling or editing errors, or if a customer simply changes their mind or is not happy with a colour. Please refer to our terms and conditions for further information.
Can I order a sample?
Yes, next to the product you are looking at you just need to hit the order sample button and this will send a sample to your shopping cart.
Can I use a smart phone to make an order?
Yes you can use a smart phone or tablet to place an order. However, there may be limited functionality so we do recommend to use a PC or Mac with a current browser such as Firefox or Safari.
How long before my event should I order my invitations?
We recommend ordering at least 10-12 weeks prior. If you’re having a destination event or it falls on a holiday we recommend ordering 17-19 weeks prior.